Help: Answer

Order Status

What are the minimum order requirements?
	Your first order with us must be a value of $300. Subsequent order minimum is only $100.
How can I change my order?
	Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
	Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
	Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
	Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my pre-order/back-order arrive?
	When you placed your order our customer service representatives sent an email detailing all arrival dates for any pre-ordered or back-ordered items. Please consult that email and if you have further questions do not hesitate to contact customer service. *Please note your credit card is never charged until your order is shipped.
When will my order ship?
	All of our in-stock orders ship same or next business day. You will receive an email notification at time of shipment.